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How does online help work?
An easy, secure and on-demand way of requesting and receiving help from our technical consultants in 3 easy steps

Online help is an easy, secure and on-demand way of requesting and receiving help from our technical consultants in 3 easy steps.

Contact a Benn technical consultant

You choose the most convenient method:
Just explain the symptoms of your problem to one of our technical consultants, who will offer you a non-binding proposal, both verbally and electronically, detailing how we propose to resolve the matter.

Accept the proposal

Once the offer has been accepted and the secure payment by credit card made, you will receive a confirmation e-mail with instructions for initiating the SecurAssist support session.

Initiate the SecurAssist support session

To start the support session immediately, you should click on the link in the confirmation e-mail which will open a secure session directly with the Benn technical consultant. The technical consultant, who will already know about your case, will proceed to: If you prefer to programme the session for a specific time, that is more convenient, you can make an appointment with one of our technical consultants and we will contact you at the agreed time.

What is SecurAssist?

The Benn SecurAssist online help is a web-based remote support solution provided by a Communications and assistance tool designed to diagnose and resolve IT problems in a rapid and efficient manner.

SecurAssist allows the Benn technical consultants to communicate with you easily, diagnose your problem rapidly and provide you with an efficient solution without having to leave your desk or travel anywhere.

Without needing to install software, Benn SecurAssist offers you rapid, simple, on-demand and extremely secure remote support, independent of where you are, the Systems and devices you have or your available bandwidth.

Online help supported by SecurAssist improves the efficiency of service, reduces your final price and increases your satisfaction.

Why use SecurAssist?

1. It is very convenient:

SecurAssist is based on a technical tool from one of our technology suppliers which is capable of providing a simple, on-demand and above all convenient remote support service by means of a remote connection with your computer. Our experienced technical team solves your problem to your complete satisfaction without having to move anywhere or wait for an appointment.

2. It reduces costs and avoids loss of time:

By means of SecurAssist our technical consultants can resolve your problem or realise support and maintenance tasks without having to interrupt the use of your computer, move it or transport it.

3. It removes your security worries:

The Benn SecurAssist remote sessions are protected from start to finish by secure passwords, SSL and 256 bit AES global encryption. The SecurAssist options allow you to specify the applications and files that can be accessed by the technical consultants. If, for any reason, you wish to interrupt the remote connection, you can simply click on the "cancel" button at any time.
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